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FAQ
HOW DO YOU PRICE YOUR MUGS?
Each mug's price is based on a few factors like, material cost, time, or sculpted elements. I have done endless research on competitive pricing for my mugs so that people can enjoy my artwork and I can cover my production costs. I tried to achieve a good range of lower cost to higher cost mugs, to provide something for everyone, without selling myself short.
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My mugs can range as low at $30 all the way up to $100+ depending on how customized the piece is.
ARE THE POTS I PURCHASE DISHWASHER AND MICROWAVE SAFE?
Yes, all items are dishwasher safe. The only mugs that are NOT microwave safe are the barrel mugs. Barrel mugs are stained with Iron Oxide which can damage your microwave. All other standard glazed mugs are safe for some microwave use, but it is not recommended for heavy use. Over time, the stress of rapid heating and cooling can damage your mug.
HOW SHOULD I CARE FOR MY MUG?
Every mug can be hand washed or placed in the dishwasher. For mugs with gold or silver luster, handwashing is preferred to preserve the longevity of the the luster. Mugs that have recently been washed should be given an opportunity to dry fully before being placed in the microwave. Although clay is vitrified and does not absorb a lot of water, the water that is absorbed, into exposed (unglazed) clay, can stress fracture the clay if heated rapidly.
FAIR DEALING AND PRIVACY
I have the right to refuse service. Rudeness or harassment may result in the termination of a transaction, custom order or otherwise.
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Inquiries related to the questions on the FAQ page may go unanswered. While I do appreciate them, they simply take too much time to respond.
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Any questions not seen on the FAQ page, feel free to contact me!
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For Privacy reasons, I cannot give out customer information. If you receive a piece of pottery you did not order it may have been purchased for you. I cannot give out any details of who sent it unless they specifically give me instructions to do so.
CAN I RETURN MY MUG IF I NO LONGER WANT IT?
I do not accept returns, exchanges, or cancellations, but always want to make sure my customers are 100% happy so please contact me if you have any problems with your order.
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If an order is to be returned, the customer will be responsible for return shipping costs.
Please email me at mountain.harvest.pottery@gmail.com if you wish to discuss your options.
DO MUG PRICES INCLUDE SHIPPING?
No, mug prices do not include shipping. Shipping is calculated at check out and is done through USPS. I also try to ship in batches to save time at the post office. I will alert you in an email when your package has been shipped.
WHAT IF MY MUG IS BROKEN WHEN IT ARRIVES?
If your mug is broken when it arrives at your home, please email mountain.harvest.pottery@gmail.com with a picture of the broken pot and damaged packaging up to 7 days after shipping. (This is required by USPS to recover the loss from handling) You may receive a refund (excluding shipping) and may purchase another if desired.
By submitting the order, the customer understands and agrees that there is a large amount of heart and work put into each piece. No returns will be given for damaged pieces after the 7 day shipping period.
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Failure to provide the above details/requirements during the 7 day shipping period may result in a remake/exchange refusal of a damaged piece.​
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DO YOU HAVE A LOYALTY PROGRAM?
At this time no. I would love to have a loyalty program eventually, but I do not have the capabilities at this stage in my ceramics career.