POLICY INFORMATION

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RETURN POLICY IF DAMAGED

Up to 7 days after shipping, if a piece arrives to you severely damaged, (broken rim, broken handle, cracked open bottom, etc.) you may receive a refund. No remakes will be made for mugs whose glaze did not come out as desired. Photo evidence of damage is necessary (this is required by USPS to recover the loss from handling). Once I receive the image of the broken pot and packaging and determine it is not fit for use, I will issue a refund of their purchased item (excluding shipping). After 7 days, I cannot issue any refund for any damaged pieces.​

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I do not accept returns, exchanges, or cancellations, but always want to make sure my customers are 100% happy so please contact me if you have any problems with your order.

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If an order is to be returned, the customer will be responsible for return shipping costs.

 

Please email me at mountain.harvest.pottery@gmail.com if you wish to discuss your options.

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Failure to provide the above details/requirements during the 7 day shipping period may result in a remake/exchange refusal of a damaged piece. 

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